Alyssa Higgins is the Client Experience Manager and Transaction Coordinator of The LUX Group, a high-performance team within the SERHANT ecosystem, dedicated to delivering premium client service, operational excellence, and seamless real estate transactions across North and South Carolina. With the team's active expansion into Florida’s luxury coastlines and New York’s elite urban markets, Alyssa plays a pivotal role in ensuring that every client experience is managed with precision, care, and a concierge-level approach that elevates The LUX Group's brand promise.
Before joining the real estate industry, Alyssa built a career in the medical field, holding an Associate's Degree in Medical Assisting with certifications in Phlebotomy and CNA. Her background in healthcare shaped her unwavering commitment to integrity, precision, and compassionate service — qualities that now define her leadership in real estate operations. After starting a family with her husband Jeremy, Alyssa transitioned into real estate, becoming the backbone of The LUX Group’s client success systems.
Alyssa’s expertise spans contract management, listing compliance, client communication, transaction coordination, and overseeing the finer details that ensure every deal is handled with professionalism and care. Her dual focus on seller-side operations and buyer transactions allows her to orchestrate smooth, efficient processes while maintaining a white-glove experience for every client. As a detail-oriented operations leader and client relationship expert, Alyssa’s approach is simple: do it right, do it with care, and always put the client first.
Alyssa leads with empathy and operates by the belief that “Excellence is found in how people are treated.” This personal philosophy drives The LUX Group’s commitment to providing a service experience that goes beyond the transaction — ensuring clients feel guided, informed, and cared for at every step.
With a vision to help grow The LUX Group into one of the most respected and high-performing real estate teams in the industry, Alyssa is focused on scaling the team’s operational excellence across multiple states while delivering unmatched service standards. Together with Jeremy and The LUX Group, she looks forward to bringing SERHANT.Serves initiatives into local communities, using real estate as a platform to make a meaningful impact.
Alyssa currently resides in Hickory, North Carolina, with her husband Jeremy, their six children, and six dogs. Her dedication to family, integrity, and professionalism forms the foundation of her leadership role within The LUX Group, where every client relationship is managed with genuine care and precise execution.